Corporate Responsibility

Corporate Responsibility is core to our identity. We integrate Environmental, Social, and Governance (ESG) considerations into our daily decision-making processes—from promoting sustainability and diversity to ensuring ethical conduct. Our commitment extends to all stakeholders, including policyholders, employees, and suppliers, and is further reflected in our active community involvement and employee volunteering initiatives

We are proud to hold the Platinum Plus (AAA) rating—the highest recognition in the Maala Index, Israel’s national benchmark for responsible management. We have maintained this top tier for six consecutive years. Additionally, our commitment to social equity has earned us a 5-star rating in the Diversity & Inclusion Index for three years in a row, placing us among Israel's leading companies in corporate responsibility.

Our Corporate Responsibility Report provides a comprehensive look at how sustainability and social impact are woven into our core business. It details our performance across key pillars, including environmental sustainability, diversity and inclusion, and ethical conduct. The report also highlights our commitment to responsible stakeholder relations—from suppliers to customers—as well as our strategic community investments and employee volunteering initiatives.

The Clal Resilience Center is our flagship community initiative designed to strengthen national resilience. It is a free, open-access digital platform available to the entire Israeli public, regardless of whether they are Clal customers. The Center provides vital information, professional guidance, and referral services for all age groups—from youth to seniors—supporting tens of thousands of people annually, especially during times of crisis.

Our social investment strategy focuses on health, education, and improving the quality of life for vulnerable populations, particularly children and youth. In 2024, we donated approximately NIS 5 million to various nonprofits, including leading organizations such as Latet, Pitchon Lev, Leket Israel, and Jordan River Village. This financial support is amplified by our employees' active volunteering, creating a meaningful impact through both funding and personal engagement.

We believe our success is driven by skilled, motivated, and dedicated employees. Our strategy focuses on fostering a safe and forward-looking workplace that prioritizes growth, wellbeing, and innovation. Led by our Human Resources Division, we continuously set future-oriented goals to enhance employee engagement and strengthen our employer brand.

Diversity is a core priority that we believe fuels creativity and efficiency. We have appointed a dedicated Diversity Officer and set annual representation targets. Our commitment is validated by our 5-star rating in the Maala Diversity & Inclusion Index (achieved two years in a row) and a rigorous Gender Pay Gap Analysis, which revealed a gap of less than 1%—significantly lower than the Israeli private sector average.

We provide a comprehensive ecosystem of support, including a wide range of personal and financial benefits. This includes access to preferential insurance and financial products (such as health, life, and pension solutions) and a dedicated culture of wellbeing designed to balance professional excellence with personal needs.

Investing in the long-term career growth of our people is a key pillar of our strategy. We offer structured training, professional development courses, and specialized leadership programs to ensure our employees stay at the forefront of the insurance and financial services industry.